Frequently Asked Questions

• Ordering

  I have been shopping with you for years but the system won't recognise my email address?

  We changed our shopping cart on the 1st of September 2014. We couldn't transfer the customer databse. If you have not ordered since then it is because your ddetails are no longer in the system. Please set up a new customer account or checkout as a guest. 
  
  If you have already set up an account. Email and she will sort it out for you.

  2014-10-15 10:09:39

• Tea

  Can I ask a dumb question? With regard to the Pu Erh Tuo Cha, is it advisable to unwrap it prior to brewing, or is that unnecessary? Thanks, Steven.

  It should be unwrapped prior to brewing.

  2015-07-07 14:16:46

• Delivery

  Do you deliver outside the UK?

  Yes. We deliver all over the world. 

  2015-07-07 14:18:11

• Ordering

  Can you tell me what the rewards points are actually used for and how they can be used?

  If you have an account, then each order collects loyalty points. You can then use these points as a discount on future orders. The points can be applied during teh chekout process. You can also get points for signing up to the newsletter and referring other customers. 
  
  
  

  2015-09-28 11:43:04

• Ordering

  I'm trying to checkout using the Guest checkout but the shop wont'e let me see the payment options, it keeps saying I need to sign in?

  When you fill in your details for the guest checkout, you need to click the small green button which says 'save'

  Once you click this the payment options will become available to you.

  2016-04-11 12:12:26