Shipments and Returns

Shipping

Within the UK is £1.85 per order, and dispatched via Royal Mails 48 hour tracked service. Please allow up to 15 days for delivery of your order from the date of dispatch. We cannot resend or investigate missing orders until this time has elapsed.

You can upgrade to 24 hour tracked service for an extra £1.50.

Should Royal Mail be unable to deliver your order they will hold it for two weeks and then return it to us. It can take up to 28 days for us to be aware of non delivered orders. We will resend orders once. If return occurs a second time customers will be refunded their order amount less all postal charges incurred.

For International orders the shop calculates the shipping cost based on the weight of the packed parcel (which will be more than the weight of the tea), the cost is based on Royal Mails fixed overseas rates.  The first tier is 0-2kg (that is 2kg of packed tea and not 2kg of tea). Especially for larger orders we maybe able to obtain a cheaper shipping quote using a different shipping carrier. Email us with your order for a quote.

Dispatch

Orders received before 12pm will be dispatched the same day where possible Monday to Friday. Orders placed over the weekend will be dispatched on the Monday. We don't work on bank holidays. 

Returns

Under the new Consumer Contracts regulation (contact Quinnan if you would like a copy) you have 14 days to cancel an order for any reason whatsoever, from the date you receive the goods. You can communicate this by email, phone, fax or by using the returns section of this website. 

Once we have received the goods back we will refund you the cost of goods as well as the original shipping cost. We will only refund the return cost where goods are faulty.